The Pots · Legal
Privacy Policy
The Pots (EIN 87-2312193) — Last updated: August 23, 2026
This Privacy Policy describes how The Pots ("we", "us"), EIN 87-2312193, 5469 Wiles Rd Unit 9-205, Coconut Creek, FL 33073, United States, collects, uses, and protects your personal information when you visit thepots.shop, purchase our products, or communicate with us.
Information we collect
We collect the information you provide to us directly: your name, email address, phone number, shipping and billing address, and order details when you make a purchase, fill out a form, or contact us. Payment information is processed securely by our payment provider (Stripe) and is never stored on our servers.
How we use your information
We use your information to process and deliver your orders, respond to your inquiries, provide customer support, send you updates about your orders or requests, and — only if you have given us your consent — send you occasional news and offers.
SMS / text messaging
By providing your phone number and submitting a form, placing an order, or otherwise giving your consent, you agree to receive text messages (SMS) from The Pots related to your inquiry, your orders, and customer care. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at the email below.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Sharing of information
We do not sell your personal information. We share it only with service providers strictly necessary to operate our business — payment processing (Stripe), shipping carriers, and our messaging provider (Twilio) to deliver the communications described above — and only for those purposes.
Data retention and security
We keep your information only as long as needed for the purposes described above or as required by law, and we apply reasonable technical and organizational measures to protect it.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. If you are a resident of a jurisdiction that grants additional privacy rights (such as the EU/EEA or certain U.S. states), we will honor those rights as required by applicable law.
Contact
For any privacy-related questions or requests, contact us at soporte@thepots.shop.