Frequently asked questions
Frequently asked
What people usually ask.
Short answers to what we get asked most.
Something else? Call us at +1 561 847 3777.
01Does stabilized moss need water or light?
No. Stabilized moss keeps its living look without water, soil or direct light. It is virtually maintenance-free.
02How does shipping work?
We ship across the United States. Basics shipping is calculated using your address before payment and is free on $350.00 in products, before discounts and tax. For other pieces, check the amount at checkout; project delivery and installation are specified in your proposal.
03What is a made-to-order piece?
Some artworks are made when you order them. When you reserve one, we contact you to confirm production and delivery times.
04Do you do custom projects?
Yes. We design for your home and for your business. Reach out and we’ll prepare a proposal.
05Can I return a piece?
For U.S. orders, standard, non-personalized pieces may be returned within 7 calendar days after delivery if unused and in their original condition and packaging. Contact us within that period; the customer pays return shipping unless the piece is damaged, defective, incorrect, or not as described. Works made to the customer’s individual specifications are not returnable for change of mind to the extent permitted by law. Choosing from standard options or the fact that production begins after ordering does not by itself make an item custom. This policy does not limit rights that cannot be waived under applicable law.